Terms of Service

1. About these Terms

These Terms of Service apply when customers access or use the Murad’s Salon website and online booking service. By using our website or making an appointment through our booking system, customers agree to these Terms.

2. About Murad’s Salon

Murad’s Salon provides hair, grooming and related salon services. Our salon is located at:

189 Edgware Road
London W2 1ET
United Kingdom

Website: https://www.muradsalon.co.uk

3. Online bookings

Our website allows customers to make and manage appointments with Murad’s Salon. To make a booking, customers create an account or sign in, including by requesting a one-time code by email, and are responsible for providing accurate information, including their contact information, selected service, appointment time and any other information required to process the booking.

Availability displayed on the website may change as appointments, staff schedules and salon availability change.

4. Staff selection

Where available, customers may select a particular staff member when making an appointment.

We will make reasonable efforts to honour the selected staff member. However, circumstances outside our reasonable control may occasionally require a change. Where appropriate, Murad’s Salon will try to provide a suitable alternative or otherwise assist with the appointment.

5. Services, prices and duration

We aim to keep service descriptions, prices, durations and availability displayed on our website accurate and up to date. Where there is an obvious error or information has recently changed, Murad’s Salon may correct the information.

The applicable service price will be displayed as part of the booking process or communicated before the service is provided. Payment for services is currently handled at the salon; our website does not collect payment at the time of booking.

6. Appointment changes and cancellations

If a customer needs to change or cancel an appointment, they should use the booking-management functionality available to them (via their account) or contact Murad’s Salon as soon as reasonably possible.

Any specific cancellation or rescheduling conditions presented during the booking process, or in our Cancellation & Rescheduling Policy, will apply to that booking.

7. Arriving for an appointment

Customers should arrive at the salon at or shortly before their scheduled appointment time. Late arrival may affect our ability to provide the full booked service where doing so would delay subsequent customers.

8. Google reviews

Our website may display reviews and ratings obtained from Murad’s Salon’s Google Business Profile. Google reviews are written by third parties and represent the views and experiences of the individual reviewers.

Where a Google review mentions a particular member of staff, our website may display that review in connection with that staff member to help customers understand previous customer experiences.

9. Third-party services

Our website may contain links to or integrations with third-party services such as Google, Google Maps and WhatsApp. These services are operated independently and are subject to their respective terms and privacy policies.

10. Acceptable use

Customers must not misuse our website or attempt to interfere with its operation, security or availability. Users must not knowingly:

• Provide deliberately false information
• Attempt unauthorised access to another person’s account or booking
• Interfere with the website or booking system
• Use the website for unlawful purposes

11. Website availability

We aim to keep our website and booking system available and functioning correctly. However, uninterrupted availability cannot be guaranteed. Access may occasionally be restricted because of maintenance, technical problems, security issues or circumstances outside our reasonable control.

12. Intellectual property

The Murad’s Salon name, branding, logo, website design and original website content belong to Murad’s Salon or are used with appropriate permission. They may not be reproduced or commercially used without permission except where permitted by law.

13. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

To the extent permitted by applicable law, Murad’s Salon is not responsible for losses caused by circumstances outside our reasonable control or by misuse of the website. Nothing in these Terms affects a customer’s statutory rights.

14. Privacy

Our handling of personal information is explained in our Privacy Policy.

15. Changes to these Terms

We may update these Terms when our website, services or legal requirements change. The current version and its latest update date will be published on this page.

16. Contact

For questions regarding these Terms, customers may contact:

Murad’s Salon
189 Edgware Road
London W2 1ET
United Kingdom
07774 200771
muradssalon@gmail.com